Ticket system and HelpDesk

OTRS, a smart, agile, safe communication platform

OTRS is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast, results-driven business environment.


Automation & Processes

Automatic Notifications, Individual Ticket Fields, Process Management, Process Templates

Time Management

Daily Management, Escalation Management, Service-level Management with SLAs

Knowledge & Self-Service

FAQ/Knowledge Base, Customer Portal, Surveys, Customer Center

Permissions Control

Role & Authorization Management, Owner & Responsibilty Assignment

Chat Integration

Fast & Direct Customer Contact, Answer Multiple Requests Simultaneously, Ticket ChatLog Saved in a Safe, Secure Place, Easy Integration on External Websites

Resource Management

Detailed Overview of Team Workload, Linked Calendar Entries & Ticket Dates,Common Team Calendar

To know more about OTRS: https://otrs.com/


Highlights:
  • Automation & Process
  • Time Management
  • Knowledge base
  • Permissions control
  • Chat integration
  • Ressource management

See also:

OctoberCMS Website CRM E-commerce Mobile Applications Dedicated Business Application Cloud Sharing Project Management System Analytics Online survey Backup and Recovery Wordpress Website